Shipping & Delivery

SHIPPING METHODS & DELIVERY

Vignette Boutique offers FedEx and USPS shipping service within the United States. FedEx shipping services available are FedEx Ground/Home Delivery, FedEx 2-Day Air and FedEx Standard Overnight. Standard shipping service will be USPS 1st class mail for orders valued at $20 or less and FedEx Ground/Home Delivery on all other orders. Expedited shipping options are available to you within the checkout process. Please note that FedEx 2-Day Air and FedEx Standard Overnight only deliver Monday through Friday (excluding holidays). We are not responsible for shipping delays due to inclement weather and we do not issue refunds for shipping costs if a delivery date is missed. We do not ship to P.O. Boxes or military APO/DPO/FPO addresses.

FLAT RATE SHIPPING

Flat rate shipping is eligible for orders within the continental United States only and is calculated at $5.00 per item in your order. Shipping to Alaska or Hawaii will be billed the standard rate provided by FedEx.

SHIPPING NOTIFICATION

When your order has shipped, you will receive a shipping notification email from us containing your tracking information. With this number, you will be able to monitor the progress of your package as it is in transit to you.

INCORRECT SHIPPING ADDRESSES AND REFUSED DELIVERY

We will make every attempt to validate the shipping address provided at checkout to ensure it is recognized as a valid address with FedEx. If we are unable to validate the address and we are unable to contact the customer to provide an updated address, the order will be canceled and refunded.

In the event the customer provides an incorrect or partial shipping address when placing their order and it's returned by the carrier or if delivery is refused and returned to sender, Vignette Boutique will cancel the order and provide a full refund of the original purchase price, minus the shipping and handling charges.

Vignette Boutique will not be held responsible If the customer provides the wrong shipping address and we are unable to recover the package.

MISSING OR STOLEN SHIPMENTS

If you didn't receive your order but the shipping carrier is reporting that it has been delivered, please contact us as soon as possible. We will file a claim with the carrier who will perform a detailed investigation and potentially involve local law enforcement to recover your package. Upon completion of this investigation we will replace or refund your order as needed. Please allow up to 21 days for the completion of the investigation.